Whoa, was I wrong. The Pepper Pad couldn't have been a worse experience right out of the box. I don't know if I am slowly developing unrealistic expectations when new gadgets arrive at my office, but even if they were/are, I haven't had an experience where only one expectation was met to some degree of satisfaction. Here is the list of items I wanted out of the Pepper Pad (please note, I didn't purchase version number 3 - the website and specific details I have found on other websites do not show that there is really any difference between the two in regards to what I am about to make remarks upon):
Wants:
- crossover pda/laptop - i.e. not a pda and not a laptop
- wireless network access
- a qwerty keyboard (I'll take a non-standard type - I just want one for input, as hand writing is too slow and speech recognition wouldn't even be an option for most times when I want to use the device)
- a web browser that was similar enough to Firefox
- an email client
- decent battery life (nothing less than 2 1/2 hours with moderate or little wifi usage)
- some documentation
- a book reader that was capable of reading Mobipocket's or eReader's eBooks
Successes:
- it is a viable crossover. Some may debate that the size is too large (and it was larger than I was expecting), but it had good heft, felt good in two hands and had a very readable screen.
- qwerty keyboard. It is odd to get used to, but I can see it working well in the long-run.
- wireless network access. It hopped on to a few wireless networks I frequent without any issues.
- web browser. It just so happens to run Firefox.
Failures:
- Battery life was never more than 1 1/2 hours with moderate wifi usage. I know what moderate usage is and I'm being generous by saying my usage was moderate because it was more along the lines of little. I surfed to websites where I spent good amounts of time reading long pages, so I wasn't technically using wifi a lot. To be considered a mobile device these days, one should be able to say that the battery lasts at least 2 1/2 hours. I don't get anything done in less than that time.
- The Email client is a complete failure on two fronts. One, it doesn't handle more than one email account in any easily discernible way. It also doesn't support SSL connections to the server. Shame on whoever left that one out. If this is supposed to be a mobile device that I would use to supplant my laptop for short trips or quick trips to the local cafe, I need some type of security and it doesn't offer any. I can't stress how worthless this makes the device. Of the two most important technical items that a device like this must support, email and web, one failing is not an option. Let us say that I am a normal person and have one email address. Fine, but how is my wife or significant other supposed to use the device, too? I had envisioned getting a few of these to spread around the house for a quick trip on the internet and to check email - for my wife and I. Even one of my original Palm's supported more than one email account.
- The documentation is worthless. I have had it with devices that don't come with or offer access to decent documentation. The support page at pepper.com is an email form to their technical support person/staff (see link). What?
- The last fault is not necessarily Pepper's fault, but when one of the short list of advertised functionalities does not work, then it is a failing. MobiPocket does not work. Without getting into the strange and gory details of how MobiPocket's DRM works, it suffices to say: your device gives you a key (PID) that you use to register said device on MobiPocket's website and then you can open books on said device that you have bought. My key didn't work and still doesn't. I wrote MobiPocket through their forum about this and they thought my key had an i/l/o in it that can easily be confused with a 1/1/0. I wrote back to explain that the key is 2945955ZW and I tried registering it using a few different methods on a few different web browsers on a few different computers and it never worked. I responded in the following post to the suggestion that I was entering it in wrong, but haven't heard back to date.
So, to wrap up, the fact is that there are far too many compromises I would have to make in order to make the device usable. The fact that one does not have easy access to software that is not pre-provided by Pepper doesn't make the list because from the wants list above, it really boils down to three things: battery life, web access and email access. The Pepper Pad fails on two of the three for the reasons given above. Even the market of simple users out there wouldn't be happy with the above limitations and I can't see why anyone would go to the trouble to make it work by compiling needed software for the device. I guess a lot of my complaints are colored by the knowledge that Pepper could have resolved any or all of the worst problems with relative ease: put a higher capacity battery in the device, use a real email client and give us some basic documentation on how things are supposed to work - beyond the pictures of how to turn it on, off, etc.
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